If things go wrong

Our complaints procedure

At Bay Vet Group, we aim to offer the best possible service to our clients.

If any aspect of our service fails to meet your expectations and you wish to make a complaint we ask that you do so, in writing, to Practice Manager, Bay Vet Group, Hospital Hill, Dawlish, EX7 9NS or you can use the form below.

We will aim to provide a written response within 14 days of receipt.

This policy is designed to offer a full and fair approach to all complaints from clients and to reflect on our service to continue to improve it

Complaint form