Our Admin Team

Caring for your pets as if they were ours

Elizabeth Jackman

Practice Manager

I accepted the job as practice manager in 2018 having previously been the Nursing Manager since 2016.  I completed my Leadership management level 5 course in 2016 and then went onto achieve my certificate in veterinary practice management in 2017.

I qualified in 1997 as a Veterinary Nurse after attending college at the Bristol Vet School, Langford. I travelled to Zimbabwe, Australia, New Zealand and Bali in 1998, eventually returning home to a Head Nurse position in a mixed practice in Somerset. I relocated back to Devon where I became Head Nurse of a small animal surgery in Exeter for 6 years and then joined a mixed practice in Totnes after the birth of my son. My hobbies include reading, gardening, swimming riding and walking.




Amy Chapman

Finance Manager

I started working for Bay Vet Group in 2011 and have had many varying roles within the practice from receptionist to Student Veterinary Nurse. I now work as the Practice Finance Manager dealing with all of the pet insurance claims for the five branches, collating invoices and other financial controls.

I love being part of a practice that is constantly growing and evolving as well as working with an amazing group of people.

I have an ever-growing menagerie of pets (most have been adopted through work) including a horse, 3 cats, rabbits, guinea pigs and a chinchilla. Outside of work I enjoy horse-riding, Pilates and travelling.

Shannon Simmonds

Office Administrator Manager

I joined Bay Vet Group in 2016 having previously worked in a Veterinary practice in the USA. I love working with and around animals. I am now very excited to have been promoted to working alongside the office team since October 2018.

I also have a gorgeous dog of my own who I enjoy taking for walks on the beach and the moors.

I love travelling and have so far travelled around Europe, Thailand and the USA.

Sarah-Jayne Grylls

Admin Assistant

I started working at Bay Vet Group in January 2022 coming from another local vet practice and I joined the Newton abbot team as a receptionist, I always enjoy meeting our lovely clients and their pets and I will always have the treats at the ready. 

I have since joined the office team in November 2023, ready for a new challenge and adventure working alongside the current management team and directors.

I love exploring the countryside with my family and my 2 German shepherds, Max and Luna, especially at national trust properties, and roaming historical heritage sites where I am always on the search for a new castle to visit. I enjoy baking, reading psychological thrillers, listening to a wide genre of music, and going to the theatre to watch a musical or stage production, but my ultimate favourite being a festive panto.

Claire Bamford

Marketing Manager
I started working for Bay Vet Group in 2016 supporting their marketing and the PawPlan posting.

Outside of work I have two little monkeys, Daniel and Jonathan, to look after who keep me busy.


Tamsin Pridham

Receptionist – Dawlish

I joined Bay Vets in 2019 having previously worked as a vet receptionist in Bristol for several years, I’m delighted to continue doing the job that I absolutely love.
In my spare time, I enjoy making beach art, yoga, wild swimming and exploring new places with my dogs.


Danielle Pritchard

Receptionist – Dawlish

I started working with Bay Vet Group in 2019 and have enjoyed creating rapports with all of our lovely clients.

Having been born and raised in Zimbabwe, I was constantly surrounded by animals (domestic and wild) and have missed being around them since leaving. I am a very proud Aunty of a Bichon X Maltese that (as you can imagine!) rules the roost!

I enjoy kayaking, walking and playing racket sports in my free time

Clare Walker

Receptionist – Dawlish

I started working for Bay Vet Group in August 2018 as a receptionist then joined the nursing team as a veterinary nursing assistant. I realised that I missed the client interaction on the front desk so have returned to the reception role I love.

I have always loved animals from a young age and have shared my home with a few growing up! I enjoy all aspects of my job and there is always something new for me to learn.
Most of my spare time is spent with my collie dog Millie, we can often be found exploring rock pools on the beach or investigating the ducks on the green.

Lauren Brazier

Receptionist (Site Manager) – Torquay

I started working with animals when I was 12 years old and I’ve been lucky enough to work with some amazing animals including Guide Dogs and rescue donkeys/horses & mules.

I’ve been a Veterinary Receptionist for 6 years and have worked at Bay Vet Group since 2014 and I thoroughly enjoy my job. I have a rescue Staffie who comes to work with me every day, and I love to compete on my Arab horse in jumping and endurance .

Shania Ford

Receptionist – Paignton

I joined the Bay Vet Group team in September 2021. I have never worked in the veterinary industry before but have always had a passion for animals.
I feel very lucky to have this opportunity and there is lots for me to learn, which I am thoroughly enjoying.
At home I have a feisty fur ball called Freddie who I have grown up with.
In my spare time I enjoy spending time with my friends and family and going for nature walks.


Charlotte Steel


I started working for Bay Vet Group as a receptionist in May 2022. I previously had done some studying for veterinary nursing back in 2019 and spent time working in a different veterinary practice. I love working with animals however I also enjoy being customer facing and working more on the reception. In my previous job I was an assistant manager of a large restaurant as well as being the events manager and working on the hotel reception, so I have a good understanding of people.

I love working with the Bay Vet Group team and as it is enjoyable and I love being around animals and being the first point of contact for clients. 

At home I have a little cat called Pepper, I love coming home to her and having a cuddle in bed! 

In my spare time I like to cook, I like to create art I also like to socialise and see friends and family, I love to travel but also just love walks at the beach and in the country” 


Kelly Morris



Chantelle Glandfield




Our veterinary reception team are dedicated to treating your pet like their own.


We provide our reception staff with continual training and opportunities to develop their skills to ensure that our level of customer care is always improving.

24/7 Emergency Care

We are available 24 hours a day 7 days a week using our own vet and nurse team.

Recent Bay Vet Group Blog Posts

Special offers, interesting cases and useful information.

XL Bullies

Advice for owners regarding the new legislation for XL Bullies which comes into force on 31st December 2023.

Chelston branch closure

We regret to inform you that we have taken the difficult decision to close our Chelston branch permanently on Friday, November 25th. We believe that consolidating our work into our larger locations at Torquay and Paignton will allow us to offer a more consistent and...

Newton Abbot branch NOW OPEN

We are excited to announce that our brand new Newton Abbot vet surgery is now open. Our Newton Abbot branch is located next to COOP on Ashburton road. Our friendly and experienced team of vets, nurses and receptionists look forward to bringing a new type of veterinary practice to Newton Abbot. As the newest vets in Newton Abbot, we have designed the surgery to be pet friendly. Our surgery has separate kennel and cattery, dental suite and dedicated theatre.

Contact us now

If you require urgent veterinary treatment please call your local branch surgery or our emergency phone number 01626 862020


01626 862020

Opening times
Mon-Fri: 8-7
Sat: 9-1

Newton Abbot

01626 247999

Opening times
Mon-Fri: 9-6


01803 467999

Opening times
Mon-Fri: 8-7
Sat: 8-4


01626 778882

Opening times
Mon-Fri: 9-6


01803 314940

Opening times
Mon-Fri: 9-6

Local and independent vets caring for your pet as if they were ours