Coronavirus and your pets

Updates on Covid19

Health Plan

Special Offers

Coronavirus update 6

Due to the continued lock-down as announced by the British Government, Bay Vet Group, under advice from the Royal College of Veterinary Surgeons and British Veterinary Association will now be able to perform some routine work as well as the urgent and emergency service already in place at our branches.

Primary vaccinations of cats, dogs and rabbits are now allowed.  Annual vaccinations for rabbits and dogs are now allowed.  Adult cat vaccinations can be done when 14 months has elapsed since their last booster. Neutering where incest is possible or in multi-pet households can now be performed. These will be performed at our Torquay and Teignmouth surgeries to maintain separate teams. BOOK ONLINE or call

We will still be maintaining social distance and owners will not be allowed in the building.  We will continue to consult via phone and video and if we deem it a requirement to see your pet we will arrange to be seen at either or Dawlish or Paignton branches.

We will continue to offer courier delivery of all repeat medications or they can be collected by prior arrangement.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • All appointments will initially be done by phone
  • If your pet needs to be seen then:
  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 2 metres between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
  • Please can you telephone the practice instead of just popping in
  • Vaccinations are now permitted.

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Coronavirus Update 5

Dawlish and Paignton will be open 8am-8pm. All other sites will be closed.
If your animal is ill please phone the surgery. We will initially consult by phone and if we need to see your pet we will arrange an appointment.
All medications are available to collect but we require 72 hours notice. When you phone we will advise of our procedure for collection.
We are not allowed to perform routine vaccinations or neuterings as set out by both the Royal College of Veterinary Surgeons and British Veterinary Association with guidance from the government as what can and cannot be done at this time. As Government advice is to avoid social contact we will not be able to perform house visits.
Our phones may be very busy so please be patient when calling us. We have created 4 separate teams all isolated from each other to ensure we can continue to care for your pets at this time.

Coronavirus Update 4

Coronavirus Update from Bay Vet Group

Due to the immediate lock-down as announced by Borris Johnson this evening Bay Vet Group will be providing an emergency service only at our branches.  We will be consulting via phone and video and if we deem it a requirement to see your pet we will email you an appointment as evidence to police for your journey if stopped.

We will deliver all repeat medications.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • All appointments will initially be done by phone and/or video (register https://vet-video-consultation.vethelpdirect.com/#/auth/register?role=PO )
  • If your pet needs to be seen then:
  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
  • Orders can be placed online https://www.bayvetgroup.co.uk/repeat-prescriptions/
  • Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

CORONAVIRUS UPDATE 3

Due to the current situation that is rapidly developing across the UK. Bay Vet Group are changing the way they work to protect the health and well-being of their team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before collecting.
  • Flea & Worming treatments need to be ordered and paid over the telephone 24 hours before collection
  • Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Video/phone consults and Drug Delivery

As part of our community care we are now offering several services to help support those that are self isolating through being a vulnerable individual who is well but self isolating.  With current government advice to limit contact with other people as much as possible we are offering two services to help in this.

Video/Phone Consults

We will be offering video and phone consults to discuss any concerns regarding ill animals in the comfort and safety of your own home.  If required a mobile vet and nurse team will come and collect your animal for further treatment.  We will respect social distancing recommendations during these visits and will use hand sterilizers and protective clothing.

Drug Delivery

If your pet requires repeat medications we are now able to offer a delivery service.  We will require at least 72 hours notice for these requests.  Monday – Teignmouth/Dawlish, Tuesday – Torquay, Wednesday – Paignton, Thursday – Teignmouth/Dawlish

 

Coronavirus Update

CORONAVIRUS
Due to the current situation that is rapidly developing across the UK. Bay Vet Group are changing the way they work to protect the health and wellbeing
of their team and clients.

Please see below the changes that have been put in place

  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment, if you are early please wait in your car.
  • If you have any symptoms, please reschedule your appointment.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • On arrival, please stop at the distance line, book in, use the hand sanitiser supplied and please take a seat
  • Please keep a distance of 1 meter between yourself and other clients
  • Repeat prescriptions need to be ordered over the telephone and paid for before collecting.
  • Flea & Worming treatments need to be ordered and paid over the telephone 24 hours before collection
  • Please can you telephone the practice instead of just popping in

Staff will be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

CHANGE IN OPENING HOURS THIS WEEKEND

As part of our Coronavirus plans we have made changes to our opening times at the weekend of the 14th and 15th of March. Our Teignmouth Surgery will be open all day on Saturday (9-5) and Sunday (10-4) and our Paignton surgery will only have a vet on Saturday morning (9-1).

Coronavirus and your pet

We recognise that there maybe questions around animal transmission of Coronavirus Covid19.

There has been a single reported case of a dog having become infected by Covid19 in the news recently. However, the World Organisation for Animal Health states that “There is no evidence that companion animals, such as dogs, play a role in the spread of this human disease or that they become sick.”

If you are diagnosed with Covid-19, the American Centers for Disease Control and Prevention (CDC) recommends that you restrict contact with your pets as a precautionary measure. If you have to care for a sick pet, it is recommended that you take some basic precautionary measures. Wash your hands before and after any interaction with your pet and wear a facemask.

In the very unlikely event that your pet shows clinical signs, please do not bring it in to the practice. Please ring us for further advice. Visit our “Contact us” page for all our contact details.

As the situation changes, we may issue further updates.

Coronavirus UPDATE

Like all businesses, Bay Vet Group has put in place a series of measures designed to help keep you, your pet and our staff safe during your visits to us. Currently, we are following Public Health and NHS advise and requesting clients make use of either hand wash facilities or hand sanitiser gels which are available at all of our sites. We kindly request that if you have recently travelled from a country of risk or been in contact with a confirmed case of coronavirus that you do not attend our surgeries. When the situation changes we will update you further via our website. We may start to take consultations and payments over the phone and limit medicine collection to outside of normal consultation times to reduce contact time and larger groups of people. Please follow any advice given to you by our reception team when booking appointments.

Coronavirus update 6

Due to the continued lock-down as announced by the British Government, Bay Vet Group, under advice from the Royal College of Veterinary Surgeons and British Veterinary Association will now be able to perform some routine work as well as the urgent and emergency service already in place at our branches.

Primary vaccinations of cats, dogs and rabbits are now allowed.  Annual vaccinations for rabbits and dogs are now allowed.  Adult cat vaccinations can be done when 14 months has elapsed since their last booster. Neutering where incest is possible or in multi-pet households can now be performed. These will be performed at our Torquay and Teignmouth surgeries to maintain separate teams. BOOK ONLINE or call

We will still be maintaining social distance and owners will not be allowed in the building.  We will continue to consult via phone and video and if we deem it a requirement to see your pet we will arrange to be seen at either or Dawlish or Paignton branches.

We will continue to offer courier delivery of all repeat medications or they can be collected by prior arrangement.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • All appointments will initially be done by phone
  • If your pet needs to be seen then:
  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 2 metres between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
  • Please can you telephone the practice instead of just popping in
  • Vaccinations are now permitted.

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Coronavirus Update 5

Dawlish and Paignton will be open 8am-8pm. All other sites will be closed.
If your animal is ill please phone the surgery. We will initially consult by phone and if we need to see your pet we will arrange an appointment.
All medications are available to collect but we require 72 hours notice. When you phone we will advise of our procedure for collection.
We are not allowed to perform routine vaccinations or neuterings as set out by both the Royal College of Veterinary Surgeons and British Veterinary Association with guidance from the government as what can and cannot be done at this time. As Government advice is to avoid social contact we will not be able to perform house visits.
Our phones may be very busy so please be patient when calling us. We have created 4 separate teams all isolated from each other to ensure we can continue to care for your pets at this time.

Coronavirus Update 4

Coronavirus Update from Bay Vet Group

Due to the immediate lock-down as announced by Borris Johnson this evening Bay Vet Group will be providing an emergency service only at our branches.  We will be consulting via phone and video and if we deem it a requirement to see your pet we will email you an appointment as evidence to police for your journey if stopped.

We will deliver all repeat medications.  These changes are to protect the health and well-being of our team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • All appointments will initially be done by phone and/or video (register https://vet-video-consultation.vethelpdirect.com/#/auth/register?role=PO )
  • If your pet needs to be seen then:
  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before we can deliver.  Please allow a minimum of 72 hours.
  • Orders can be placed online https://www.bayvetgroup.co.uk/repeat-prescriptions/
  • Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

CORONAVIRUS UPDATE 3

Due to the current situation that is rapidly developing across the UK. Bay Vet Group are changing the way they work to protect the health and well-being of their team and clients.  These measures are to help improve social distance and reduce the chance of viral spread.  We request you respect these rules so that we can stay healthy and continue to be able to treat your pets if required.

Please see below the changes that have been put in place

  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment and please wait in your car.
  • If you have any symptoms, please DO NOT come to the surgery.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • We are no longer allowing owner’s into the building please wait in the car. Phone us when you arrive.
  • The vet will speak to you via phone or outside.  Please keep a distance of at least 1 metre between yourself and our staff.
  • We will then take your animal in for treatment and return them to you.
  • Repeat prescriptions need to be ordered over the telephone and paid for before collecting.
  • Flea & Worming treatments need to be ordered and paid over the telephone 24 hours before collection
  • Please can you telephone the practice instead of just popping in

HOUSE VISITS – with new government advice on isolation and social distancing we will no longer be able to enter homes.  If you cannot get to the surgery we may be able to make provision to come and collect your animal for treatment and then return them to you.  We apologise for any inconvenience this may cause but we are acting on current health policy to keep you and us as safe as possible.

Staff may be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

Thank you

Bay Vet Group

Video/phone consults and Drug Delivery

As part of our community care we are now offering several services to help support those that are self isolating through being a vulnerable individual who is well but self isolating.  With current government advice to limit contact with other people as much as possible we are offering two services to help in this.

Video/Phone Consults

We will be offering video and phone consults to discuss any concerns regarding ill animals in the comfort and safety of your own home.  If required a mobile vet and nurse team will come and collect your animal for further treatment.  We will respect social distancing recommendations during these visits and will use hand sterilizers and protective clothing.

Drug Delivery

If your pet requires repeat medications we are now able to offer a delivery service.  We will require at least 72 hours notice for these requests.  Monday – Teignmouth/Dawlish, Tuesday – Torquay, Wednesday – Paignton, Thursday – Teignmouth/Dawlish

 

Coronavirus Update

CORONAVIRUS
Due to the current situation that is rapidly developing across the UK. Bay Vet Group are changing the way they work to protect the health and wellbeing
of their team and clients.

Please see below the changes that have been put in place

  • 1 person to attend an appointment where possible
  • Arrive 2 minutes before your appointment, if you are early please wait in your car.
  • If you have any symptoms, please reschedule your appointment.
  • If you have any symptoms, and you have an emergency. Please telephone the practice and they will advise you regarding the procedure to follow
  • On arrival, please stop at the distance line, book in, use the hand sanitiser supplied and please take a seat
  • Please keep a distance of 1 meter between yourself and other clients
  • Repeat prescriptions need to be ordered over the telephone and paid for before collecting.
  • Flea & Worming treatments need to be ordered and paid over the telephone 24 hours before collection
  • Please can you telephone the practice instead of just popping in

Staff will be wearing gloves and visors, please do not be alarmed or offended. This is a precautionary measure to protect everyone.

We would like to take this opportunity and thank you for your patience and understanding.

CHANGE IN OPENING HOURS THIS WEEKEND

As part of our Coronavirus plans we have made changes to our opening times at the weekend of the 14th and 15th of March. Our Teignmouth Surgery will be open all day on Saturday (9-5) and Sunday (10-4) and our Paignton surgery will only have a vet on Saturday morning (9-1).

Coronavirus and your pet

We recognise that there maybe questions around animal transmission of Coronavirus Covid19.

There has been a single reported case of a dog having become infected by Covid19 in the news recently. However, the World Organisation for Animal Health states that “There is no evidence that companion animals, such as dogs, play a role in the spread of this human disease or that they become sick.”

If you are diagnosed with Covid-19, the American Centers for Disease Control and Prevention (CDC) recommends that you restrict contact with your pets as a precautionary measure. If you have to care for a sick pet, it is recommended that you take some basic precautionary measures. Wash your hands before and after any interaction with your pet and wear a facemask.

In the very unlikely event that your pet shows clinical signs, please do not bring it in to the practice. Please ring us for further advice. Visit our “Contact us” page for all our contact details.

As the situation changes, we may issue further updates.

Coronavirus UPDATE

Like all businesses, Bay Vet Group has put in place a series of measures designed to help keep you, your pet and our staff safe during your visits to us. Currently, we are following Public Health and NHS advise and requesting clients make use of either hand wash facilities or hand sanitiser gels which are available at all of our sites. We kindly request that if you have recently travelled from a country of risk or been in contact with a confirmed case of coronavirus that you do not attend our surgeries. When the situation changes we will update you further via our website. We may start to take consultations and payments over the phone and limit medicine collection to outside of normal consultation times to reduce contact time and larger groups of people. Please follow any advice given to you by our reception team when booking appointments.

Health Plan

Special Offers

Chelston

01803 605675

Opening times
CLOSED

Dawlish

01626 862020

Opening times
Mon-Fri: 8-8
Sat: 10-4
Sun: CLOSED

Paignton

01803 467999

Opening times
Mon-Fri: 8-8
Sat: CLOSED
Sun: 10-4

Teignmouth

01626 778882

Opening times
Mon-Fri: 10-6.30
Sat: CLOSED
Sun: CLOSED

Torquay

01803 314940

Opening times
Mon-Fri: 10-6.30
Sat: 10-4
Sun: CLOSED

Local and independent vets caring for your pet as if they were ours

Coronavirus updates
Coronavirus updates